How can we help?
How much will my order cost?
It depends on what you need. Once we understand your order on WhatsApp, you get a written offer with the cost and what it includes, before any payment.
How do I pay?
Through a secure online payment link, sent on WhatsApp. Every link is new and made for your order only.
When do you start?
Once payment is confirmed and we have the brief (the details and files). The delivery time starts from there.
What if I need changes?
Every service includes two revisions in its price; ask within 48 hours of delivery. Anything bigger than a revision is an extra request we agree on before doing it.
Who works on my project?
Specialists from the New Step network, chosen for the kind of work, followed and checked by us. You only ever deal with us.
What is New Step?
A platform that runs marketing projects: we take the client’s order, pick the right specialist, follow the work and check its quality, then deliver. You focus on the work.
Which fields do you need?
Graphic and brand design, motion and video editing, photography, copywriting and content creation, influencers, marketing and digital ads, offline marketing, and print design. If yours is something else, write it in the form.
How do I get projects?
Project offers reach you on WhatsApp and in the freelancer app. Each states the brief, the deadline and your pay, and you accept the ones that fit.
How do I get paid?
Once your work passes the quality check and is delivered, your pay is recorded and paid on a clear schedule you can see in your account.
How long does the application review take?
Usually two days. If you’re accepted, you get an email.
Are there fixed hours?
No. You work remotely, on your own time, and choose projects that fit your schedule.
Can I contact the client?
No. The New Step team handles the client, so you can focus on the work and things stay organised for everyone.